Frequently Asked Questions

This Agreement was last modified on 18th February 2020

Shipping Information

What Shipping Methods Are Available?

Local Sameday Economy           Mon-Fri Notify by 10:00 Ready by 10:30
Local Overnight Parcel               Mon-Fri Notify by 12:00 Ready by 14:30
National Overnight                     Mon-Fri Notify by 12:00 Ready by 15:00
National Roadfreight                  Mon-Fri Notify by 12:00 Ready by 14:30

How Long Will it Take To Get My Package?

Overnight Courier (OVN)                              Next Day @  11:00
Economy Road (0 to 15Kg) (ECO)               2-3 Days
Economy Road (16 to 25Kg) (ECO)             2-3 Days
PLEASE NOTE: 1-2 working days to be added onto transit times for Regional areas

How Do I Track My Order?

You can track the progress of Your order using Your Order ID Here.

You can track the progress of Your shipment using Your Waybill Number Here.

How Do I Place an Order?

  1. Brows through our catalogue to find Your perfect product.
  2. Click on the “Add to cart” icon/button to add the product to Your cart.
  3. When You are done shopping You can enter Your cart at the top right corner. (Hand Bag Icon with Current Value of Your cart)
  4. Click the “View Cart” button.
  5. Review Your order here.
  6. If You are lucky enough to have received one of our many coupons, enter the code in the “coupon code” block and “Apply Coupon”
  7. Click the “Proceed to Checkout” button.
  8. Enter Your billing details and any additional information.
  9. Choose Your payment method (Currently we have “Direct Bank Transfers” or “Payfast” for Credit Cards or Instant EFT.

Who to Contact if I Have Any Queries?

You can call us on 021 987 1193 or 079 178 4449(Whatsapp/SMS)

Alternatively You can email us at

Do I Need an Account to Place an Order?

You do not need to create an account to buy from us but we do recommend one for future purchases and notifications. Please open an account for Lay-Buy so that we can have all Your details.